Shipping Policy

SHIPMENT PROCESSING TIME

​

Each custom order takes a unique amount of time to process for many factors, including but not limited to: 

 

• The nature of time it takes to turn fresh flowers into pressed and dried florals, disassembling/reassembling each flower

• The resin process is a long and tedious process that can take a significant amount of time when upholding our standards of quality

• All products, including wood frames and shadow boxes, are handmade locally to order

• Color Restoration can extend production time if opted for by the client

• The type and quantity of product ordered

• Customer response time if questions or details are requested on the order

• Seasonality; during peak wedding season lead times may be extended due to an influx of orders

 

The time to fulfill the order does not begin until the flowers are received by the Bouquet Casting Co team. Typically after the flowers are received orders are fulfilled within an average of 4-6 months, which is all dependent on the factors listed above and other factors not listed. During peak wedding months, from April to October, turnaround time may be up to 8 months.

 

All orders are processed by the FIFO method (first in, first out) according to the date in which the fresh flowers were received. 

 

As soon as the fresh flowers arrive to the Bouquet Casting Co studio, the flowers immediately begin the preservation process in the condition in which they were received. 
 

The Bouquet Casting Co team does not operate on weekends or holidays, therefore completed orders will not be processed to be fulfilled on these days. 

 

Should the Bouquet Casting Co team be experiencing an unusually high volume of orders, we will communicate to our clients that the lead time may be extended via email.

​

SHIPPING RATES AND DELIVERY ESTIMATES

​

We highly recommend using USPS to ship flowers to our studio. USPS tends to be the most cost effective compared to other carriers with shipping rates for flowers seen in the $40-$200 range depending on the weight of the package being mailed.

 

All orders meeting our $400 minimum are eligible for free shipping across the USA when mailing back your preservation. Bouquet Casting Co does not cover the cost of shipping flowers to our studio.

​

Orders below the $400 minimum are charged a flat rate for nationwide shipping.

​

*Delays may be experienced over holidays, inclement weather, or other unforeseen circumstances. Once the package has been shipped, the control over the timing of delivery is the responsibility of the carrier. 

 

SHIPMENT TO P.O. BOXES

​

At this time, Bouquet Casting Co does not ship to P.O. boxes.

​

SHIPMENT CONFIRMATION AND ORDER TRACKING

​

After the order has been fulfilled and shipped, an email with tracking information will be sent to the email address provided at checkout.

​

CUSTOMS, DUTIES, AND TAXES

​

Bouquet Casting Co is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

​

DAMAGES

​

Bouquet Casting Co is not liable for any products damaged or lost during shipping, however, Bouquet Casting Co will work with their clients to fix any products that may arrive damaged to the best of their ability.

 

If an order was received damaged, please contact the shipment carrier to file a claim then contact us at Bouquet Casting Co via the

Get in Touch page on our website to discuss fixing the damaged goods. Please save all packaging material and damaged goods before filing a claim.

​

INTERNATIONAL SHIPPING POLICY

​

Bouquet Casting Co does not currently offer international shipping, as they only accept orders from the United States.

​

RETURNS POLICY

​

Returns are not accepted as each product requires custom, handmade work. 

​

Please inspect your order once received and contact us immediately if anything is defective or damaged so that we can evaluate the issue and make it right.

​

If you have an issue with your order, you can contact Bouquet Casting Co at any time through the Get in Touch page.

​

Returns on sale items or gift cards are not accepted. 

For more information, you can contact us through our Get in Touch page.

​

REFUND POLICY

​

We do not offer refunds for any reason due to the handmade nature of our products and services and the space and resources dedicated to each project. Bouquet Casting Co. reserves the right to only honor refunds at their sole discretion. If shipping instructions are not followed properly and Client wishes to cancel their order, then we may consider a partial refund and retain $400 of the order total. Clients must reach out within five (5) business days to obtain a refund at Bouquet Casting Co.'s discretion. After five (5) business days, no refunds are permitted and we will proceed with the current flowers at hand in their current condition and the current order. Bouquet Casting Co. agrees to communicate all concerns and options to the Client in a timely manner if the quality of the flowers received do not meet the standards of our production as set here on our website.

 

Excessive wilting, mold, browning, discoloration, and other indications of poor and declining quality of the flowers beyond what we can reasonably work with will be communicated to the Client as well as options such as, but not limited to, bouquet recreation or the replacement of select flowers to be purchased to proceed with the order. If Client cancels their order thirty (30) days prior to us receiving their flowers, a partial refund will be considered and we will retain the $200 deposit. For cancellation thirty (30) days and under, Client may receive a partial refund at our discretion and we will retain $400 of the order total. The amount of $400 is our minimum order value and the charge for the spot reserved that can no longer be filled by other clients.