Privacy Policy

Bouquet Casting Co. (“Bouquet Casting Co.,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and the choices available to you.

This Privacy Policy applies to information collected through our website, online store, checkout, forms, email communications, SMS communications, customer service interactions, order materials, uploaded content, and any other interactions you have with Bouquet Casting Co. in connection with our products and services.

By using our website, placing an order, signing up for emails or SMS, submitting information to us, or otherwise interacting with Bouquet Casting Co., you agree to the collection, use, and disclosure of information as described in this Privacy Policy.

This Privacy Policy should be read together with our Terms and Conditions, Shipping Policy, Return & Refund Policy, and any other terms or notices posted on our website or provided in connection with our services.

1. Information We Collect

The information we collect depends on how you interact with us.

A. Information You Provide to Us

We may collect personal information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment-related information necessary to complete a transaction
  • Order details
  • Event details
  • Recipient information
  • Uploaded photos, reference images, inspiration images, or design-related content
  • Bouquet details, floral preferences, preservation notes, and customization requests
  • Information about mementos or items you intend to include with your order
  • Order Information Sheet details
  • Customer service messages, emails, texts, or other communications
  • Survey, quiz, or form responses
  • Marketing preferences
  • SMS consent status

B. Information Collected Automatically

Like most website operators, we may automatically collect certain technical and usage data when you use our website, including:

  • IP address
  • Browser type
  • Device information
  • Language preference
  • Referral source
  • Pages viewed
  • Date and time of visits
  • Interaction with advertisements, emails, SMS, or website features
  • Information collected through cookies, pixels, web beacons, tags, and similar technologies

C. Transaction and Order Information

If you purchase from us, we may collect information related to your transaction and fulfillment, including:

  • Products or services purchased
  • Order value
  • Payment status
  • Shipping method
  • Tracking information
  • Delivery details
  • Additional invoices or balances
  • Communications related to your order
  • Information needed to evaluate floral condition, replacements, bouquet recreation, or other order-related decisions

D. Marketing and Communications Data

If you sign up for email or SMS marketing, request information, begin checkout, or otherwise interact with our promotional messaging, we may collect:

  • Email signup details
  • SMS signup details
  • Message interaction data
  • Email open or click activity
  • Cart or checkout activity
  • Preferences and engagement history

2. How We Use Information

We may use your information for the following purposes:

  • To provide, operate, and improve our website, products, and services
  • To process orders, payments, and fulfillment
  • To communicate with you about orders, shipping, invoices, updates, or customer support matters
  • To review floral condition, customization requests, replacement flower needs, bouquet recreation requests, and design-related information
  • To send transactional emails and service communications
  • To send marketing emails or text messages where permitted by law or where you have consented
  • To personalize your experience
  • To operate SMS and email marketing programs
  • To maintain records relating to orders, customer service, shipping, and disputes
  • To analyze trends, website usage, and customer behavior
  • To improve our website, services, policies, and advertising
  • To detect, prevent, or investigate fraud, abuse, misuse, chargebacks, or other harmful activity
  • To comply with legal obligations, enforce our policies, and protect our rights

3. Cookies, Pixels, and Similar Technologies

We may use cookies, pixels, web beacons, tags, and similar technologies to collect information automatically and improve our website, services, and advertising.

These technologies may be used to:

  • Keep our website functioning properly
  • Remember your preferences
  • Understand website traffic and user behavior
  • Measure the performance of ads and campaigns
  • Recognize returning visitors
  • Support cart, checkout, and ecommerce functions
  • Deliver or optimize relevant advertising
  • Track conversions and remarketing audiences

Some of these technologies may be set by us, and some may be set by third-party service providers, ad partners, analytics tools, or ecommerce tools.

You may be able to control cookies through your browser settings or other available tools. Blocking certain cookies may affect website functionality.

4. Advertising, Analytics, and Retargeting

We may use third-party advertising and analytics services, including tools that help us understand website usage, measure campaign performance, and advertise to prior visitors or similar audiences. These services may use cookies, pixels, or similar technologies to collect or receive information from our website and elsewhere on the internet.

For example, third parties such as Google, Meta/Facebook, and similar advertising or analytics providers may use cookies, web beacons, and related tools to provide measurement services, ad targeting, conversion tracking, and remarketing. The prior version of the policy referenced Google remarketing and Facebook Pixel specifically, but did so in a narrower and more outdated way.

You may be able to manage advertising preferences through your browser, device settings, cookie settings, or third-party opt-out tools made available by those platforms.

5. Email Marketing

We may send marketing emails to users who sign up to receive them, make a purchase where permitted by law, or otherwise provide consent. Marketing emails may include promotions, product updates, educational content, reminders, or other marketing communications.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email.

Even if you opt out of marketing emails, we may still send you transactional or service-related emails, such as messages relating to your order, invoices, shipping, customer service, policy updates, or account activity.

6. SMS / Text Messaging

If you consent to Bouquet Casting Co.’s SMS/text messaging program, you agree to receive recurring SMS/text messages from and on behalf of Bouquet Casting Co. to the mobile number you provided, including service-related messages and promotional messages.

Service-related messages may include order updates, account alerts, shipping notifications, invoice reminders, and similar communications. Promotional messages may include promotions, specials, product announcements, cart reminders, or marketing offers. The prior policy already described these categories, but did not clearly integrate them into the broader privacy framework.

You do not have to consent to SMS marketing as a condition of purchase.

Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details.

You may opt out of SMS at any time by replying STOP to the applicable number or using any available unsubscribe method included in the message. You may receive a one-time opt-out confirmation message. If you need assistance, you may contact us at info@bouquetcasting.com.

We may collect and use your mobile number, message interaction history, consent status, and related communication data in order to operate and administer our SMS program, provide support, and comply with legal requirements.

Wireless carriers are not liable for delayed or undelivered messages.

7. How We Share Information

We do not sell your personal information for money. We may share personal information with trusted third parties when reasonably necessary to operate our business, provide services, fulfill orders, run our website, market our services, or comply with legal obligations.

We may share information with:

  • Employees, contractors, and service providers who need the information to perform services on our behalf
  • Ecommerce and website platform providers
  • Payment processors
  • Shipping and logistics providers
  • Customer service and communications platforms
  • Email and SMS marketing providers
  • Analytics and advertising partners
  • Fraud prevention, security, or dispute management providers
  • Professional advisors such as lawyers, accountants, or insurers
  • Government authorities, courts, or regulators when required by law or where necessary to protect rights, safety, or property

We may also disclose information:

  • In response to a subpoena, court order, governmental request, or legal process
  • To enforce our Terms and Conditions, Shipping Policy, Return & Refund Policy, or other rights
  • To investigate, prevent, or address fraud, misuse, unpaid balances, chargebacks, security issues, or policy violations
  • In connection with a sale, merger, reorganization, or transfer of all or part of our business

The older policy said personal information may be shared with employees, contractors, and affiliated organizations that need to know it, and in response to subpoenas or similar requests, which remains directionally consistent, but needed much more operational detail.

8. Payment Information

When you make a purchase, payment-related information may be collected and processed through third-party payment processors or ecommerce service providers. We may receive limited payment-related details necessary to confirm payment, manage orders, issue invoices, or handle disputes, but we do not necessarily store full payment card details ourselves.

9. Uploaded Content, Order Materials, and Customer Communications

In the course of providing our services, we may receive information and materials from you such as:

  • Uploaded images
  • Design inspiration
  • Bouquet references
  • Order Information Sheets
  • Floral notes
  • Gift notes
  • Memento descriptions
  • Customer support emails or texts
  • Photos of damage, shipping, or products
  • Other materials you send us in connection with your order

We may use this information to provide services, process orders, respond to you, improve our offerings, maintain business records, evaluate disputes, and enforce our policies.

We may also use photos, videos, testimonials, reviews, and other content you voluntarily submit to us in connection with your order for service, recordkeeping, quality control, and marketing purposes, subject to our Terms and Conditions.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide products and services
  • Maintain order and business records
  • Comply with legal, accounting, tax, and regulatory obligations
  • Resolve disputes
  • Enforce our agreements
  • Prevent fraud or misuse
  • Maintain marketing suppression lists and consent records where needed

Retention periods may vary depending on the type of information and the purpose for which it was collected.

11. Security

We take reasonable measures to protect personal information against unauthorized access, use, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. The prior policy contained a similar general security disclaimer.

12. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Opt out of marketing emails
  • Opt out of SMS marketing
  • Manage cookies or advertising preferences through available tools
  • Ask questions about how your information is used

To make a privacy-related request, contact us at info@bouquetcasting.com. We may need to verify your identity before responding to certain requests. We may also retain certain information where required or permitted by law, or where reasonably necessary for business, legal, fraud-prevention, or recordkeeping purposes.

13. Third-Party Links and Services

Our website or communications may contain links to third-party websites, products, or services. We do not control and are not responsible for the content, privacy practices, or policies of third parties. We encourage you to review the privacy policies and terms of any third-party site or service you use. The older policy included a more limited version of this external-links disclaimer.

14. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to address it.

15. International Data Transfers

If you access our website or interact with us from outside the United States, please note that your information may be processed and stored in the United States or other jurisdictions where our service providers operate. By using our website or submitting information to us, you understand that your information may be transferred to and processed in those locations.

16. Changes to This Privacy Policy

Bouquet Casting Co. may change this Privacy Policy from time to time, in Bouquet Casting Co.’s sole discretion. If we make changes, we will post the updated policy on this page and update the effective date above. Your continued use of our website, products, or services after any update constitutes acceptance of the revised Privacy Policy. The earlier version also allowed unilateral updates, but this version is broader and clearer.

17. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Bouquet Casting Co.
Email: info@bouquetcasting.com